We have different rates depending on the service you require. Please take a look at our website https://ucancavalley.com/price-list/ for pricing information, or please contact us to come and give you a quote.

A standard clean would be something we do on a regular basis and includes dusting, vacuuming or hard floor cleaning throughout the house. We also disinfect surfaces, wipe clean cupboard doors, clean sinks, wipe clean electrical appliances (outside of them only). Bathrooms will have surfaces disinfected along with toilets, sinks showers and baths. We also check if things like toilet rolls need replacing, kitchen rolls need changing and bins are emptied. A deep clean would include all of the above, plus moving furniture to clean behind, cleaning windows inside, all visible skirting boards, door frames, lamps, blinds. We will also vacuum headboards, curtains, sofas and clean curtain poles. Bathrooms will include tiles being scrubbed clean and floor will be scrubbed clean too.
Please visit :
https://ucancavalley.com/wp-content/uploads/2023/01/Standard-vs-Deep-Cleaning-Info.pdf for more information.

We don’t tie our customers into lengthy contracts because we appreciate things may change.  All we ask is that we are given a minimum of 2 weeks notice if you no longer require our services.

Absolutely we do.  We are happy to take on housekeeping as a separate cost and this can include things like laundry, bed changing, plant watering, pet care, external care – please talk to us about the full range of services we can offer.

72 hour’s notice no charge, 24 hour’s notice is a 50% charge, same day notice is a 100% charge.

Yes.  We always introduce you to your cleaner before we both agree to go ahead caring for your home.

In short, yes, we do.  We have insurance to cover any accidents that may occur.  Whilst we try our utmost to avoid any issues, we are of course all human and accidents could happen. We also have public liability insurance.  Certificates can be shown if required.

Yes.  We do full reference checks and obtain DBS certificates. DBS certificates can be shown if required.

Our core focus is the HG postcodes.  However, this doesn’t mean that we wouldn’t travel outside of the area.  If we do need to go outside the HG postcode, we charge an additional cost for fuel and travelling time to and from the job.

You can email us on cleaning@ucancavalley.com or you can call us or WhatsApp us on 01423 209065

We open 9-6 Monday to Friday and 9-1 Saturdays but where possible, we will respond to emails or WhatsApp outside of these hours.

If required, we can supply the products and equipment, but we prefer our customers to provide them on residential cleans.

No, you can go about your day as normal.  Most of our clients prefer to give us a key so we can come in and clean without hindering you during your day.

We will send an invoice once the job is completed to be paid within 72hrs. The only exception to this is that all end of tenancy cleans must be paid 48hrs before the clean is due. Please see our t’s and c’s for further information.

We will always give you a min of 2 weeks notice before taking annual leave. You can either skip the cleaning or if you need help, we would ask a colleage to cover in the cleaner´s absense. 

We need a break too sometimes so there is nothing wrong with skipping a clean if you go away although always encourage to maybe clean areas that we usually don´t have time if you are happy for us to continue cleaning whilst you are away. Please give us a min of 2 weeks notice and we are happy to skip and find an alternative clean. If you go away for longer periods than 2 weeks. We would require a retainer so we can hold the slot for you on your return. 

We will send you an invoice on the day of cleaning via email.  We prefer payment to be directly into the bank via standing order for regular cleans or bank transfer for one-off cleans.  However, if this is going to present an issue for you, please talk to us and we will find an alternative method of payment.